Frequently Asked Questions

Please double check all required fields and the required file size and file format before submission.

Official Logo Requirements

  • Max 2MB file size
  • PNG file format

Upload Requirements

Department of Tourism (DOT) Accreditation Certificate, 2×2 photo of authorized representative, Certificate of Employment of authorized representatives and 2×2 photo of alternate representative

  • Max 2MB file size
  • PDF, JPEG, JPG and PNG file format

1. How to login?
Go to
Please use your approved and registered email address as your username.

2. Authentication Code
Once email address and password confirmed, Authentication code will be send to your registered email address, please check your inbox/promotions/spam folder.

If your registered email address is not active or not accessible anymore, please email [email protected] to request a change email address.

You can also try to login using Backup Authentication Codes

You can download the set of backup authentication codes when you setup your Two-Factor Authentication. If you don’t have a copy you can request it, just chat with our live customer service (click chat icon or helpdesk at the lower right corner of this page)

How to login using backup authentication Codes?

  • Step 1: Enter your email address and password then click login
  • Step 2: Click Backup Authentication Codes
  • Step 3: Enter one of the one-time use code
  • Step 4: Check Remember Device for 30 days
  • Step 5: Click Submit button

3. I have been locked out in my account. How to whitelist my account?
The website is limited to (3) three login attempts; If you have been locked out due to invalid credentials. Kindly wait 15 minutes for you to release on the lockout list, or please coordinate with the membership committee at [email protected] to safelist or whitelist your account or chat with our live customer service (click chat icon or helpdesk at the lower right corner of this page)

1. Go to
2. Click Forgot Password?
3. Enter your registered email address

4. Once done click get new password
5. Check the reset link to your registered email address (please check your inbox/promotions/spam folder)